Why are my products missing?

Overview

If products you added aren't showing, it's usually one of these: they were archived, they're out of stock, the store isn't active, or the app just needs a refresh. Here's how to check.

Check in this order

1. Pull to refresh. In the Javern Vendor app, open "Products" and pull down to refresh. New listings sometimes take a moment to appear.
2. Filter and search. Make sure any filters (category, active/archived, in-stock only) aren't hiding what you're looking for.
3. Check if the product is archived. Archived products don't show to buyers and may be hidden in your default view. Open the archived filter and unarchive if needed.
4. Check stock levels. Products with all variants at 0 stock may be hidden from buyers. See How do I manage inventory?.
5. Check the store's active status. If your store is set inactive, no products show to buyers. Turn it back on in Store Settings.
6. Check policy compliance. Products that violate the Prohibited Items Policy or Intellectual Property Policy may be removed. You'll usually get a notification.

For buyers

If a product you saw earlier is now missing:

• The store may have archived or deleted it.
• It may be out of stock.
• The store may have gone inactive.
• The product may have been removed by Javern for a policy violation.

Message the store directly (from their store page) if you want to ask about a specific product.

Related

• How do I delete products?
• How do I mark products as out of stock?
• How do I manage inventory?

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.