Seller Policy

Effective date: 2026-07-31

This Seller Policy applies to every Vendor selling on Javern. It sits alongside the Terms of Service.

1. Becoming a Vendor

Vendor sign-up is done in the Javern Vendor app — not on javern.com and not in the main shopping app.
One Store per Vendor account.
You must be at least 18 and, for payouts, have a Nigerian bank account and BVN in your legal name.
Approval of a Vendor account is at Javern's discretion.

Javern is a fashion marketplace. You may list clothing, apparel, shoes, accessories, and wearables. Anything outside these categories violates this policy and may result in suspension. See the Prohibited Items Policy.

3. Listings

Product listings must be:

Accurate — correct sizing, colour, materials, and condition.
Original — no counterfeits or unauthorised use of another brand's trademarks or artwork.
Well-photographed — clear images that represent the actual product.
In stock — keep inventory current so buyers don't order what you can't fulfil.

Misleading listings, fake stock, or counterfeit items are grounds for suspension.

4. Order handling

You have 72 hours to accept or reject each Order. If you don't act in that window, the Order is auto-cancelled and the Buyer is refunded to their Javern Wallet — you also lose the sale.
Reject with a reason when you can't fulfil (out of stock, can't deliver, etc.) rather than letting an Order auto-cancel.
Once accepted, update the Order status honestly as you move through Order Processing → Shipped → Out for Delivery → Order Completed.
Communicate with Buyers through the order chat, not off-platform.

5. Fees

Service Fee — flat ₦500 per accepted Order, retained by Javern.
Commission — 5% of the product subtotal per accepted Order, retained by Javern. No commission on shipping or the Service Fee.
Withdrawal fee — flat ₦10 per Javern Wallet withdrawal.

For a full breakdown with worked examples, see How are my earnings calculated?.

6. Payouts

Vendors with a Javern Wallet (BVN-verified) receive settlement to available balance immediately on Order acceptance, and can withdraw at any time.
Vendors on the legacy setup (no Javern Wallet yet) accrue to a pending balance on Order acceptance. Funds move to withdrawable balance when the Buyer confirms delivery. Withdrawals go to a saved bank account (up to 3 accounts).
When you complete BVN verification, any existing pending and withdrawable balances migrate automatically into your Javern Wallet's available balance.

See Wallet Policy and Payments Policy.

7. Shipping

You choose your own courier and set your own shipping options.
You decide which locations you deliver to — no Javern-wide coverage list.
You mark Orders as Shipped and Out for Delivery as they progress.
Consistent delivery failures may affect your Store's standing.

8. Returns and after-sales

Publish clear return, shipping, and warranty policies on your Store.
Handle Buyer issues (wrong item, damaged, defective, not as described) fairly and in accordance with your published policy.
Where you're at fault, cover return shipping and refund promptly.
Support may mediate if the Buyer escalates a dispute.

9. Prohibited conduct

Vendors may not:

List prohibited items (see Prohibited Items Policy).
Sell counterfeit or infringing goods (see Intellectual Property Policy).
Ask Buyers to pay outside Javern.
Fake reviews, use bots, or manipulate ratings.
Harass or discriminate against Buyers.
Share Buyer personal data outside what's needed to fulfil an Order.

10. Account standing

Your Store standing on Javern is affected by:

On-time Order acceptance (72h window).
Successful order completion rate.
Buyer ratings and reviews.
Response times in the order chat.
Frequency and outcome of Buyer disputes.
Compliance with this Seller Policy.

Repeated poor standing may lead to suspension or removal — see the Account Suspension Policy and Appeals Policy.

11. Contact

Contact our support team for any Vendor question. For urgent Order-related issues, include your Store name and the Order ID.