Wallet Policy

Effective date: 2026-07-31

The Javern Wallet is a Naira balance tied to a Javern account. This policy explains what wallets can do for Buyers and Vendors, and what limits apply.

1. Buyer wallet

A wallet is created automatically with every Javern account. Starting balance is ₦0.
Buyers can top up any time using Paystack (card or bank transfer). Top-ups reflect once Paystack confirms them.
Wallet balance can be spent at checkout by choosing "Javern Wallet" as the payment method.
Refunds (from rejected Orders, 72-hour auto-cancels, or approved returns) land in the buyer wallet instantly.
Buyer wallets cannot be withdrawn to a bank account. Balance stays on Javern for future purchases.
No expiry on buyer wallet balance.
No fees for topping up, paying with, or receiving refunds into the buyer wallet.

2. Vendor Javern Wallet

Only for Vendors, and only after BVN verification via Paystack. See the KYC Policy.
Verified Vendors receive:
- A dedicated virtual bank account (Paystack NUBAN) for receiving deposits.
- An available balance and a locked balance.
- A WalletTransaction ledger for every credit and debit.
On Order acceptance, the Vendor's earnings are credited to available immediately.
Vendors can withdraw to any Nigerian bank account by entering account details at withdrawal time.
Withdrawal fee — flat ₦10 per withdrawal.
Minimum withdrawal — none set by Javern, but Paystack transfer minimums apply.

3. Legacy Vendor setup (no Javern Wallet yet)

For Vendors who haven't completed BVN verification:

Earnings go to a pending balance on Order acceptance.
Pending moves to withdrawable balance when the Buyer confirms delivery.
Only withdrawable balance can be withdrawn.
Vendors save up to 3 bank accounts in the Javern Vendor app and pick one at withdrawal.

4. Migration from legacy to Javern Wallet

When a legacy Vendor completes BVN verification, a Javern Wallet is created and any existing pending and withdrawable balances migrate into the new wallet's available balance in one transaction. Nothing is lost.
After migration, the Vendor uses the wallet flow exclusively (no more pending step).

5. Security

Wallet access requires a signed-in Javern account.
Wallet transactions are logged with a running balanceBefore / balanceAfter audit trail.
Wallet balances are held by Javern in trust for the account holder pending withdrawal or spend.

6. Freezing and holds

Javern may temporarily freeze part or all of a wallet balance if:

A dispute or fraud investigation is in progress.
A chargeback is filed against a related Order.
A KYC or compliance concern arises.

Frozen funds are released once the concern is resolved.

7. Account closure

On closing a Buyer account, any remaining wallet balance can be applied to an outstanding refund or spent on a final Order. It cannot be withdrawn.
On closing a Vendor Javern Wallet, remaining withdrawable balances are released to the Vendor's bank account subject to any active investigations.

8. Prohibited use

Wallets may not be used for peer-to-peer transfers between users.
Wallets may not be used to launder funds or evade taxes.
Deliberately abusing refunds to build wallet balance is grounds for suspension.