My payment failed.

Overview

Failed payments usually come down to your bank, your card details, or a temporary Paystack hiccup. Most of the time you can just try again — money on a failed payment isn't taken.

Common reasons

• Insufficient funds — not enough balance on the card or bank account.
• Card declined by your bank — often triggered by first-time or online transactions. Call your bank to authorise it.
• Wrong details — mistyped card number, CVV, or expiry.
• International transaction blocked — some banks block Naira online payments unless you enable them.
• Bank OTP not entered in time.
• Paystack timeout — temporary connection issue.

What to try

1. Wait a minute and try again. Temporary issues often clear on retry.
2. Try a different card or your Javern Wallet if you have balance.
3. Try bank transfer if card keeps failing.
4. Call your bank and ask if the transaction was declined and why — they can usually approve on the spot.
5. Check your details — card number, expiry, CVV, and the name on the card.

Was I charged?

If the payment failed, no money moved. If your bank shows a pending charge, it usually drops off within a few days. If it clears (fully debited) but the Order shows as failed on Javern, contact support with your Order ID and the payment reference.

Related

• Why was my payment reversed?
• What payment methods are accepted?
• Can I pay with bank transfer?

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.