Why isn't my coupon working?

Overview

Coupon issues almost always come down to one of a few common causes. Work through the checks below and you should be able to spot the problem.

Things to check

1. Type the code exactly as shown. Codes are case-sensitive and often contain both letters and numbers. Watch out for extra spaces at the start or end.
2. Check the expiry date. Most coupons only work for a set period. If it's expired, it won't apply.
3. Check the minimum order amount. Some coupons only kick in when your order total is above a certain amount.
4. Check the store restriction. A coupon might only work on products from specific stores or categories.
5. Confirm you haven't used it before. Some coupons are one-per-customer or one-per-account.
6. Sign in first. Coupons tied to promotions only work when you're signed in.
7. Only one coupon per order. If you already applied another code, remove it before applying a new one.

Still not working?

If you've checked everything above and the code still won't apply, contact our support team with the exact code and a screenshot of the error message.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.