Why is my order processing?
Why is my order processing — quick answer with steps and helpful context for Javern users.
Overview
"Order Processing" means the store has accepted your order and is preparing it for delivery — packing the items, printing the label, and getting it ready to hand off to the courier. It's the step between "Accepted" and "Shipped".
How long does processing take?
It varies by store, since each one manages its own packing and delivery. Some stores ship the same day, others take a couple of days depending on stock and location.
If you'd like an ETA, message the store from the order chat — it opens automatically once they accept the order. See How do I contact my seller?.
What's next after processing?
- Shipped — the parcel has left the store.
- Out for Delivery — the parcel is on its way to you.
- Order Completed — the parcel has been delivered.
Stuck in processing for too long?
If it's been a few days with no update, message the store first. If they don't respond, contact our support team with your order ID and we'll follow up.
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.