Why can't I log in?

Overview

If you're having trouble signing in to your Javern account, it's usually one of a few common issues. Work through the checks below and you should be back in.

Things to check first

1. Make sure you're using the right email. Sign in with the exact email address you used to create your account. If you've forgotten which one it is, try each email you commonly use.
2. Double-check your password. Passwords are case-sensitive, so watch out for caps lock. If you're not sure, reset it — see How do I reset my password?.
3. Check your internet connection. A weak or unstable connection can make sign-in requests fail. Switch between Wi-Fi and mobile data and try again.
4. Update the app. Make sure you're on the latest version of the Javern app from the App Store or Google Play Store.
5. Clear the app cache or browser cache. Old session data can sometimes block a fresh sign in.

Still can't sign in?

If your account is locked after too many failed attempts, see Why is my account locked?. Otherwise, reach out to us using the link below and include the email on your account so we can help faster.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.