Where is my order?

Overview

Your order's current stage lives in "My Orders". Once the store accepts, you can also message them directly for a live update on where the parcel is.

Find your order

1. Open the Javern App or Javern and sign in.
2. Go to your profile and tap "My Orders".
3. Open the order to see its current status and timeline.

Depending on the status

• Awaiting Vendors Approval — the store hasn't accepted yet. They have up to 72 hours.
• Accepted / Order Processing — the store is preparing your items. Use the chat to ask for an ETA.
• Shipped / Out for Delivery — the parcel is on the way. Message the store for a courier update.
• Order Completed — the parcel has been delivered. If you don't have it, see My order says delivered but I didn't receive it.

If it's been a while

• Not shipped after the store accepted — see My order hasn't shipped.
• Delivery is late — see My order is delayed.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.