What should I never share?

Overview

There are a few things you should never share with anyone — not another buyer, not a store, not "support" reaching out on WhatsApp or Instagram, not anyone. If someone asks, it's a scam.

Never share

• Your password. Nobody at Javern will ever ask for it. Nobody.
• Any one-time code (OTP) sent to your email or phone by Javern or Paystack. These are the last line of defence for your account.
• Your card details (full card number, CVV, PIN, expiry) over chat, email, or a phone call. Paystack handles cards directly on secure payment pages — Javern staff never need them.
• Your bank login or transfer PIN.
• Your BVN, unless you're entering it into the official BVN verification screen inside the Javern Vendor app.
• Screen-sharing or remote access with anyone claiming to be Javern support.

Safer to share only with the store, only when needed

• Delivery address and phone number — via the order chat once the store accepts.
• A landmark or delivery note.
• Photos of a damaged parcel, as evidence in a dispute.

Red flags

• Someone messages you first claiming to be "Javern support" and asks for your password or code.
• A "seller" asks you to pay them directly by bank transfer and skip Javern — always a scam. Off-platform payments are not protected.
• Someone offers a "verification bonus" or "free wallet credit" if you share a code with them.

See How do I avoid scams?.

If you already shared something

• Password: reset it immediately via "Forgot password" on the sign-in page. See How do I change my password?.
• OTP / card details / BVN: contact support right away and, for card details, call your bank to freeze the card.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.