What products can be returned?
What products can be returned — quick answer with steps and helpful context for Javern users.
Overview
Whether a product can be returned depends on the store you bought it from. Each store on Javern sets its own return policy — what it accepts, how long you have, and what condition the item needs to be in. Check the store's policy on their store page.
Usually returnable
Most stores accept returns of items that are:
- Unused and unworn — trying on is fine, actual wear usually isn't.
- In original condition — tags still attached, no washing, no alterations.
- In the original packaging.
- Within the store's return window — commonly 3–14 days after delivery.
Always returnable (regardless of condition)
Even if a store's normal policy is strict, you can raise these:
- Wrong item sent — you got something different from what you ordered.
- Damaged in transit.
- Defective / faulty.
- Not as described — item is materially different from the listing photos or description.
See I received the wrong item, My item is damaged, My item is defective, and The item doesn't match the description.
Check before you buy
The store's return policy is on their store page. If it's important to you, read it before ordering — or message the store to ask.
Related
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