What happens if I don't ship?
What happens if I don't ship — quick answer with steps and helpful context for Javern users.
Overview
There are two "not shipping" situations, and they have different outcomes. If you never accept the order, it auto-cancels after 72 hours. If you accept but then don't ship, the order sits open — the buyer will chase you, your store rating takes a hit, and support can step in.
Before you accept: the 72-hour auto-cancel
If an order sits in "Awaiting Vendors Approval" for 72 hours without you accepting or rejecting, our system automatically cancels it:
- Order status becomes "Cancelled By User" (system-initiated).
- The full amount is refunded to the buyer's Javern Wallet.
- Items go back into your available stock.
- The buyer is notified — you aren't.
Repeatedly letting orders auto-cancel is a bad look and can affect your store's standing. If you know you can't fulfil an order, reject it with a reason instead — the buyer gets context and their refund the same way.
After you accept: no shipping
Once you accept, the buyer expects the parcel. If you never ship:
- The order stays open in your dashboard and the buyer's "My Orders" screen.
- The buyer will message you in the order chat asking what's happening.
- The buyer can escalate to Javern support with your store name and order ID.
- Payouts on that order can be held or reversed while support investigates.
- Your store rating and standing on Javern can be affected.
If you can't fulfil an accepted order, tell the buyer as early as you can and work out a refund together — see How do I handle returns?.
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.