The website won't load.

Overview

If javern.com isn't loading, it's usually your connection, your browser cache, or (rarely) a Javern outage. Here's how to narrow it down.

Quick checks

1. Try a different network. Switch between Wi-Fi and mobile data to rule out your ISP.
2. Reload the page. Ctrl+R / Cmd+R, or the refresh button.
3. Hard refresh. Ctrl+Shift+R / Cmd+Shift+R skips your browser cache.
4. Try a different browser. Chrome, Safari, Edge, Firefox — if one works, the issue is browser-specific.
5. Try incognito / private mode. Rules out browser extensions and cached issues.
6. Clear your browser cache and cookies for javern.com.
7. Check the URL. Real Javern is at javern.com. Anything else could be a phishing site — don't sign in.

If none of that works

• Test another website. If everything else is broken, it's your connection or ISP.
• Restart your router.
• Check on downdetector or ask a friend to try — Javern may be experiencing a temporary outage.

Reporting it

Contact our support team with:

• What you see (loading spinner, error page, blank screen).
• Your browser and version.
• Your country / city (in case it's regional).

Related

• Why is the app crashing?
• The app is slow.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.