The app is slow.
Fix slow performance in the Javern app.
Updated 31 July 2026
Overview
Slowness is usually one of three things: a weak connection, an out-of-date app, or a phone that's low on memory or storage. Run through this list.
Quick fixes
- Check your connection. A weak Wi-Fi or mobile signal makes everything feel slow. Try switching networks.
- Update the app. New versions include performance fixes. Get the latest from the App Store or Google Play Store (or the Javern Vendor app for sellers).
- Close other apps. Too many apps open in the background hog memory.
- Restart your phone. Clears memory and can fix a lot of odd behaviour.
- Free up storage. If your device is nearly full, apps slow down. Delete what you don't need.
- Reinstall the app. A fresh install often speeds things up. Your account and data are safe.
Still slow?
Contact our support team with:
- Your device model and OS version.
- The app version.
- Which screens feel slow.
- Whether it's slow all the time or only at certain times of day.
Related
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.
Was this article helpful?
Can't find what you need? Reach out to our team.