My order hasn't shipped.
My order hasn't shipped — quick answer with steps and helpful context for Javern users.
Overview
Once a store accepts your order, they handle packing and shipping on their own — so timing depends on the store. Here's how to figure out what's happening and what to do next.
Check the current status first
Open the order in "My Orders". What you do next depends on the status:
- Awaiting Vendors Approval — the store hasn't accepted yet. They have up to 72 hours; if they don't act, the order is auto-cancelled and refunded to your wallet.
- Accepted / Order Processing — the store is preparing the parcel. Some stores ship same-day, others take a couple of days.
- Shipped / Out for Delivery — the parcel is already on the way.
Ask the store
The chat opens as soon as the store accepts your order. Message them directly for an update on when they plan to ship — that's the fastest way to get a real answer. See How do I contact my seller?.
If the store isn't responding
If you've messaged the store and haven't heard back after a reasonable time, contact our support team with your order ID and we'll follow up with them.
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.