How does Javern protect users?

Overview

Javern protects both buyers and sellers with a mix of account security, payment safeguards, order guarantees, and human moderation. Here's the short version of how it all fits together.

Account security

Password hashing — your password is stored one-way encrypted; nobody at Javern can read it.
Authenticated sessions — signed tokens that expire and are tied to your account.
Suspicious activity handling — accounts can be locked or suspended if we detect abuse.
Two-factor authentication — enable it for an extra layer. See How do I enable two-factor authentication?.

Payment security

Card payments run through Paystack. Card details are never stored on Javern in a form we can read.
Every payment webhook is signature-verified so nothing spoofed can update an order.
All amounts are in Naira; Paystack handles the actual settlement.

Order and refund safeguards

Stores have 72 hours to accept an order. If they don't act, the order auto-cancels and refunds you to your Javern Wallet — no chasing required.
If a store rejects an order, you get a full instant refund to your wallet.
All money moved between buyer and seller is traceable through your order timeline.

Communication

The buyer-seller chat opens only after the store accepts an order. That keeps early-order noise out and gives us a clear record if a dispute comes up later.

Moderation and reporting

We take action on reports of fraud, fake products, and abuse. See How do I report fraud?, How do I report fake products?, and How do I report abuse?.
Repeat offenders can be suspended or removed from Javern.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.