How do I track shipping?

Overview

You can see the current stage of your order in "My Orders", and get detailed tracking info by asking the store — they're the ones who booked the courier, so they have the tracking number.

Check the order status

1. Open the Javern App or Javern and sign in.
2. Go to your profile and tap "My Orders".
3. Open the order to see its current status — including "Shipped" and "Out for Delivery".

Push and email notifications go out each time the status changes.

Get a tracking number from the store

Once the store accepts your order, the chat opens automatically. Message them to ask for the courier name and tracking number, then look it up on the courier's own tracking page.

Not every store or courier issues a public tracking number — in that case the store can still give you an update over chat.

Related

• How do I track my order?
• How do I contact my seller?
• My order is delayed.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.