How do I track my order?

Overview

Every order shows its current status in "My Orders" — from payment received all the way through to delivered. You'll also get push and email notifications each time the status changes.

Check your order status

1. Open the Javern App from the App Store or Google Play Store, or visit Javern on the web.
2. Sign in and go to your profile.
3. Tap "My Orders" and pick the order you want to check.
4. You'll see the current status, the order timeline, and every item in the order.

What each status means

• Pending Payment — order created, waiting for payment to go through.
• Payment Received — we've confirmed your payment and notified the store.
• Awaiting Vendors Approval — the store has up to 72 hours to accept or reject.
• Accepted By Vendor — the store has accepted and is preparing your items. Chat is now open.
• Order Processing — the store is packing your order.
• Shipped — the order has left the store.
• Out for Delivery — the order is on its way to you.
• Order Completed — the order has been delivered.
• Rejected / Cancelled — the order didn't go through. See Why was my order cancelled?.

Ask the store for a delivery update

Each store handles its own delivery, so if you want a courier update or an ETA, message the store from the order chat once they've accepted. See How do I contact my seller?.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.