How do I reject an order?

Overview

If you can't fulfil an order — you're out of stock, can't deliver to the address, or something else has come up — you can reject it from your vendor dashboard while it's in "Awaiting Vendors Approval". Rejecting refunds the buyer in full and puts the items back into stock.

Reject an order

1. Open the Javern Vendor app.
2. Tap "Orders" and open the order with status "Awaiting Vendors Approval".
3. Tap "Reject Order".
4. Pick a reason (this helps the buyer understand what happened) and confirm.

What happens after rejecting

• The order status changes to "Rejected By Vendor".
• The buyer is refunded the full amount to their Javern Wallet instantly.
• All items in the order go back into your available stock.
• The buyer is notified by email and push.

When rejecting is the right move

• The item is out of stock or no longer available.
• You can't deliver to the buyer's location.
• The buyer messaged you asking to cancel and you'd rather refund than argue.
• You've had to stop taking new orders temporarily.

What if I do nothing?

If the order sits in "Awaiting Vendors Approval" for 72 hours, it's auto-cancelled and the buyer is refunded to their Javern Wallet automatically. Rejecting on purpose (with a reason) is a better experience for the buyer — see What happens if I don't ship?.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.