Can I schedule delivery?

Overview

There's no built-in "pick a delivery day" option at checkout, because each store on Javern handles its own delivery through its own courier. If you need the parcel to arrive on a specific day or during a specific window, message the store — they're the ones who can arrange it.

How to request a delivery time

1. Wait until the store accepts your order — the chat opens automatically at that point.
2. Open the order in "My Orders" and tap the chat icon.
3. Share your preferred delivery day or window, and any note that helps (working hours, nearby landmark, alternate contact).

The store will let you know if their courier can accommodate it. Some can; some can only do next-available slots.

Tips

• Ask as early as possible — the sooner you tell the store, the more flexibility they have.
• If you know you'll be unavailable, nominate someone else to receive the parcel — see Can someone else receive my package?.
• Make sure your phone number on the order is one you can be reached on — see Can I change my phone number after ordering?.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.