Can I change my phone number after ordering?
Can I change my phone number after ordering — quick answer with steps and helpful context for Javern users.
Updated 31 July 2026
Overview
The phone number on your order is used by the store and their courier to reach you about delivery, so it's important to keep it up to date. To change it on an existing order, message the store through the order chat.
Change the number on an existing order
- Wait until the store accepts your order — the chat opens automatically at that point.
- Open the order in "My Orders" and tap the chat icon.
- Send the store the correct phone number and ask them to update it.
If the order is still "Awaiting Vendors Approval" (chat isn't open yet), contact our support team with your order ID and the new number and we'll pass it along.
Update the number on your account
Changing the number on your account doesn't automatically update it on orders you've already placed, but it will be used for future ones:
- Open the app or website and go to your profile.
- Tap "Edit Profile".
- Update your phone number and save.
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.
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