Can I change my order?
Can I change my order — quick answer with steps and helpful context for Javern users.
Updated 31 July 2026
Overview
Orders can't be edited after they're placed — you can't add or remove items or swap a size or colour once the order exists. The workaround is to cancel (if you still can) and place a new one, or ask the store.
Before payment is confirmed
If the order is still in "Pending Payment", cancel it, then add the right items to your cart and check out again. See Can I cancel before shipping?.
After payment
You can't cancel the order yourself once payment lands, but you have a couple of options:
- Message the store once the order is accepted — the chat opens automatically. If the store agrees to swap or add something, they'll walk you through it. See How do I contact my seller?.
- Ask the store to reject the order if they can't accommodate the change. You'll get a full refund to your Javern Wallet and can re-order with the right items.
- Wait for auto-cancellation — if the store doesn't accept within 72 hours, the order is cancelled and refunded automatically, and you can re-order.
Changing the delivery address or phone
See Can I change my delivery address? and Can I change my phone number after ordering?.
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