Can I change my delivery address?

Overview

The delivery address is locked in when you check out. To change it after ordering, you'll need to reach the store — either through the order chat once they accept, or by cancelling and re-ordering if payment hasn't gone through yet.

Before payment

If the order is still "Pending Payment", cancel it, then place a new order with the correct address. See Can I cancel before shipping?.

After payment, before the store ships

• If the store has accepted the order, open the order chat and send the new address. Each store handles its own delivery, so it's up to them to update it — see How do I contact my seller?.
• If the store hasn't accepted yet, you'll need to wait until they do (chat opens on acceptance) or reach out to support with your order ID and the new address.

After the order has shipped

The parcel is already on the way, so the shipping address can't be changed. Contact the store through chat as soon as possible — depending on how far along the delivery is, they may be able to redirect it or ask the courier to hold it.

Change your saved default address

For future orders, update your saved address any time:

1. Open the app or website and go to your profile.
2. Tap "Addresses".
3. Add, edit, or set a new default address.

New orders will use whichever address you pick at checkout.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.